CISCO UNIFIED CCX HISTORICAL REPORTS INSTALL FREE DOWNLOAD

Step 3 Click the Report Type drop-down arrow, and choose the report that you want to generate. Make changes to parameters as desired. Note You cannot load a report settings file that contains settings for a report for which you do not have access. If you edit the sch. Resource Kit User Guide 8.

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Reproduction in any manner More information. With the wrap-up data feature, an agent can enter the Work state to update data associated with that call.

Historical Reports – Just another day at the office…

Time in RC n4 Time that an agent spent in Not Ready state for the reason code n4, system-defined reason code. All other programs were compatible. If you just want to see all the changes, you have to modify your sql, or create a new report and not group them according to audit key. Total Records Displays the dcx in ascending order. The General Report Settings area opens.

You can filter the Application Summary Report by: Convention Description boldface font Boldface font ccc used to indicate commands, such as user entries, keys, buttons, and folder and submenu names.

Cisco Historical Reporting Uninstall for UCCX 8.x fails with Error 1722

Start Time Time that the monitoring session started. Total Calls Displays the number of calls according to their final priority level.

Called Number The number dialed by the calling party. You can also change the time zone for each report.

The session sequence number increases by one for each leg of a call. For logged-in and idle time, only reprots time when the agent was associated with the selected team is considered.

Cisco Cisco Unified Contact Center Express (1) User Guide - Page 1 of |

In this table, Yes means that a report is available, and means that a report is not available. The session sequence number increases by 1 for historiical leg of a call. Requeued Number of e-mails requeued during the period for the contact service queue.

I was faced this problem of win vista do not update on windows update is running. These contacts are not dialed again. Within the same agent name, you can sort the report in ascending order by calls rejected.

Custom Variable 5 Enter a whole string or a substring for which to search. Final Priorities Experienced by All Calls Average Difference Average difference between a priority level assigned to a call when it was received Per Call Between and the priority level when the call ended. Work Time Length and percentage of time that an agent spent in Work state during the interval.

Talk Time For Unified CCX calls, elapsed time between the time an agent connected to the call and the time the call was disconnected or transferred, not including hold time. Make changes to parameters as desired. Peak Hour Start, Peak Displays the start and end time during which the largest number of chat contacts Hour End were received.

License Utilization Hourly Report The License Utilization Hourly Report historical license utilization information in the system is aggregated on an hourly basis. Total Chats Handled Displays the report by the number of chats handled by agents. Number of Calls by Originator Type Displays the percentage of calls that were originated by an agent, a device for example, a test calland an unknown origin for example, calls received through a gateway.

The call is redialed immediately whenever there is any miss in the callbacks for Retries with Delay. Chat Originator Contact ID which uniquely identifies a chat contact. If historicaal by a caller other than an agent, this field displays the telephone number of the caller. Rejected—System resources reached maximum capacity for example, the maximum number of CTI ports was reached. The magnifying glass indicates that you can display group information from that chart.